What you see is what you get, and we believe it. We promise to ship within 36 hours at the latest. If you need one-on-one customer service after sales, please contact email: service@finehandwork.com.We are happy to provide you with better service. When contacting us, please remember to include your order number (if applicable), which will help us resolve your issue faster. You will receive a response within 24 hours at the latest. While waiting for a response from our customer service team, please be sure to check your spam folder.